Should I fire my client?

This one is for the consultants out there and anyone else who can relate. There are times when you will want to sever ties with a client, decline work for a new client, or perhaps refer a client to a colleague. I work very hard to communicate and set expectations, but sometimes there is a […]

Continue reading

Sustaining Performance without Hovering

Sustaining Performance without Hovering As a consultant, I am constantly challenged with providing sustainable process improvement performance. You may have heard of the “Hawthorne Effect”, an experiment with one interpretation being: people perform better when they are aware they are being observed.  Knowing this, we can leverage several simple tactics to sustain this effect without […]

Continue reading