Pittsburgh Business Times | Standard Work
How Can Standard Work Instructions Help Our Business Processes?
At a minimum we must capture the current best practice in a document. Why? It serves to provide a base understanding of the process. It operationalizes “tribal knowledge”. It can be used as a training document. It removes speculation and sets the expectation for process execution. It removes variation from the process inputs and outputs. […]
LEAN Six Sigma | Standard Work | VOC
What is Quality?
Some people think “Quality” is the act of inspecting and testing. Others think it is a ranking of what is a top performing product or service. Some even think of it as consistency. We show “Quality” in quotes because it is an ambivalent and ambiguous term used as a catchall. Is not “Quality” the acceptability […]