Critical To Quality Done Wrong

The Back Story Ok so I have another example from my life about a Six Sigma concept. Let me lay out the scenario. I love eBay. LOVE IT!! So I am shopping for a TV. I found what I wanted a big 65″ LCD and the price is right. The TV is refurbished, but is […]

Continue reading

What is Quality?

Some people think “Quality” is the act of inspecting and testing. Others think it is a ranking of what is a top performing product or service. Some even think of it as consistency. We show “Quality” in quotes because it is an ambivalent and ambiguous term used as a catchall. Is not “Quality” the acceptability […]

Continue reading