The Problem
A company that aggregates credit reports was experiencing poor performance of their new hires. The new hires took nearly five weeks to complete training only to not be profitable for the company. This coupled with an extremely high turnover rate made providing consistency of service impossible.
Our Approach
APO worked with leadership to craft a custom Lean Six Sigma training program for members of leadership and operations staff. We coupled the new hire performance and turnover problem in with the training, and walked the Team through the solution with their new training knowledge in hand.
The Results
APO was to create lasting value for this transactional service provider by training and facilitating a project solution all in one delivery package. The issue was found to be that there was no connection between the HR Team doing the hiring and training and the Production Team who took and employed the new hires. This is a classic example of a disconnect across siloes in an organization. The internal customer – supplier relationship and requirements were not understood. We brought everyone together created a training plan aligned with the needs of the customer and found success. Productivity is up by 15% and processes are re-engineered to align operation’s expectations with those of hiring and training centers. We removed the organizational barriers to internal processes successfully. The Lean Six Sigma Green Belt training easily paid for itself with our training plus project approach!
Lean Six Sigma problem solving can help everyone not just for manufacturers.